The Appeals Bundle provides RTOs with practical, editable documents to support the consistent management, review, recording and monitoring of appeals.

Aligned with the 2025 Standards for Registered Training Organisations, Quality Area 2 VET Student Support, Outcome Standard 2.8 Appeals, the bundle supports RTOs to:

• provide a clear and accessible process for VET students to appeal decisions that adversely affect them
• provide for internal review by a person who was not involved in making the original decision
• provide access to independent review where requested
• document appeal decisions, review outcomes and resulting actions
• monitor appeals and identify trends or opportunities for continuous improvement.

File format

Fully editable Microsoft Word and Microsoft Excel documents that can be customised to suit your RTO’s branding, organisational structure and operational requirements.

Included resources

• Appeals Form
• Appeals Policy and Procedure
• Appeals Register