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Harris Styles

Privacy Policy

Last updated: [insert date]

[Insert legal business name], trading as Harris Styles (“we”, “us” or “our”), respects your privacy. This policy explains how we collect, use, store and disclose personal information through our website, digital products, complimentary resources and business services.

1. Information we collect

Depending on how you interact with us, we may collect:

  • Your name, email address, telephone number and billing address.

  • Your organisation’s name, RTO number and business contact details.

  • Information about purchases, product licences, acceptance of purchase terms and payment status.

  • Details of complimentary resources you request and associated download activity.

  • Information you provide in enquiries, correspondence or feedback.

  • Technical information associated with website visits, such as IP addresses, browser details and security logs.

We generally collect information directly from you when you make a purchase, request a resource, complete a website form or contact us. Our website and service providers may also collect technical information automatically.

Please avoid sending personal information about students, staff or other individuals unless it is necessary for the service you have requested and you are authorised to provide it.

2. How we use your information

We use personal information to:

  • Process purchases and provide access to digital products.

  • Record the organisation purchasing a product licence.

  • Provide complimentary resources and understand which resources generate interest.

  • Respond to enquiries and provide support.

  • Manage payments, refunds, accounting and business records.

  • Maintain and improve our website and services.

  • Protect against fraud, misuse and unauthorised access.

  • Meet applicable legal obligations.

If you do not provide information required for a purchase or resource request, we may be unable to complete it.

3. Complimentary resources and marketing

When you request a complimentary resource, we collect your name, email address and details of the resource requested. We also record the request date and associated download activity.

This helps us provide access to the resource and understand its use and level of interest.

Requesting a complimentary resource does not automatically subscribe you to marketing emails. If we offer a marketing subscription, we will ask separately. You can unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.

Information you enter into a downloaded document or template is not automatically sent to Harris Styles. We receive that information only if you subsequently provide it to us.

4. Payments

Payments are processed through Stripe. Information needed to process and manage your payment may be shared with Stripe, including contact, billing and transaction details.

Stripe handles personal information under its own privacy policy, available at stripe.com/au/privacy.

5. Cookies and website technology

Our website uses cookies and similar technologies to support functions such as shopping carts, checkout, account sessions, analytics and website security.

You can manage cookies through your browser settings. Disabling some cookies may affect website functionality.

6. Sharing information and overseas processing

We may disclose relevant personal information to service providers supporting our business, including website hosting, payment processing, email, IT support and professional advisers.

We may also disclose information where required or authorised by law.

Some providers may store or process information outside Australia. Stripe may process information overseas, including in the United States and India.

7. Storage, security and retention

We take reasonable steps to protect personal information against misuse, loss, unauthorised access, modification and disclosure. Access is limited to people and service providers who need it for their work.

No method of electronic storage or transmission is completely secure.

Complimentary resource request records are ordinarily retained for up to 5 years.

Purchase, licence, accounting, support and security records may be retained for different periods according to their purpose and applicable legal requirements. Backup copies may remain until the relevant backup retention period ends.

When information is no longer needed, we take reasonable steps to delete or de-identify it, subject to applicable retention requirements.

8. Access and correction

You can contact us to request access to personal information we hold about you or ask us to correct inaccurate or outdated information.

We may need to verify your identity before responding. If we cannot fulfil a request, we will explain why.

You may also request deletion of your information. We will consider the request alongside any legal requirements or legitimate need to retain relevant records.

9. Questions and complaints

If you have a privacy question or complaint, please contact:

Privacy contact: Harris Styles
Email: margaret@harrisstyles.com.au

Please describe your concern and provide enough information for us to investigate. We aim to respond to privacy complaints within 30 days and will advise you if more time is needed.

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au, where the matter falls within its jurisdiction.

10. Changes to this policy

We may update this policy to reflect changes to our services, practices or legal obligations. The current version will be published on our website with its updated date.